Return & Refund Policy

Last Updated: June 2026

1. Return Policy

We stand behind the quality of the products we sell. However, due to the nature of electronic goods and computer components, our return policy is strict to prevent fraud and tampering.

We accept returns only within 7 days of delivery, and strictly under the following conditions:

• The product delivered is completely incorrect (does not match your invoice).
• The product was delivered physically damaged (you must provide an unboxing video as proof).

Special Orders: If you order an item specially through City Infotech, a 50% advance payment is required to confirm the order. Please note that these specially ordered items are not eligible to be returned or refunded.

We do NOT accept returns for "change of mind" or incompatibility issues. Please ensure the component (e.g., RAM, Motherboard, Processor) is compatible with your existing system before placing an order.

2. Dead on Arrival (DOA) and Warranty

If a product is Dead on Arrival (DOA) or malfunctions shortly after purchase, it is covered by the manufacturer's warranty. You must take the product along with our original GST invoice to the nearest authorized brand service center (e.g., HP, Dell, Asus) for replacement or repair.

City Infotech does not directly replace opened electronic components to ensure all our customers receive 100% factory-sealed, brand-new products.

Important Warranty Notice: No warranty will be provided for any product without an authorized bill issued by City Infotech.

3. Refund Process

If your return request is approved (for incorrect or transit-damaged items):

• You will be required to ship the item back to our store in Bolpur, or drop it off in person.
• The item must be in its original, unused condition, with all original packaging, manuals, and accessories intact.
• Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed immediately. For online payments, the amount will be credited back to your original payment method via Razorpay within 5-7 business days.

4. Order Cancellations

You may cancel your order at any time before it is shipped for a full 100% refund. Once the order has been handed over to our courier partners, it cannot be canceled.

Note for Local Deliveries: Since local deliveries within Bolpur are dispatched rapidly, the cancellation window for local delivery orders is strictly limited to 1 hour from the time of placing your order.

5. Contact for Returns

To initiate a return or cancellation, please contact us immediately at:

• Phone/WhatsApp: +91 89720 70704
• Email: cityinfocom10@gmail.com